customer service Tag

by Nicole Galowin
The quality of your company’s customer services has direct and immediate consequences. Poor customer service is simply free advertising for your competition, and no organization wants that. On the other hand...

by Gloria Stock Mickelson, CTIE, ACC
In a Travel Weekly consumer study a few years ago, they said the vast majority—79%—of customers who have used a travel agent in past 12 months believe their agent is a specialist. ...